Bulgarian
Faqs
- General
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How much does shipping cost?
The cost of delivery depends on various factors such as weight, volume, location, as well as the selected courier.
For domestic orders, it will be calculated at checkout, with the most commonly selected options being “Free shipping” or delivery to an office – €3.
International shipments are, in most cases, not free. The fee (if any) is calculated separately. Please contact us to clarify the exact amount.
You can learn more on this page: https://sunnyx3m.com/en/content/delivery-en-1
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Do you ship to other countries?
Yes, we ship to other European countries. For Romania and Greece, the shipping cost (if applicable) is displayed during checkout. For all other destinations, please contact us before placing your order to confirm the shipping cost.
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Can I inspect the shipment before payment?
Yes, every shipment within Bulgaria is sent with the option to inspect before payment. If you notice any issues with the packaging integrity or visible mechanical damage, please request a report form from the courier in order to file a claim.
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Can I receive an invoice?
Yes, you can receive a tax invoice. Please contact us or enter your billing details in the order message field.
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How do I place an order?
You can purchase a product from our online store in the following ways: 1. Open the desired product, select a size or color (if available), choose the quantity, and click the "Add to Cart" button. Then follow the checkout steps. 2. You can choose "Guest Checkout". In this case, simply provide your name and phone number, and we will contact you to confirm and process your order. 3. From the product listing page, click the button that looks like a shopping cart to add the item directly to your cart. 4. You can also place an order by phone.
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How can I contact you?
You can use the contact us in person at our store (20 Galileo Galilei St., Sofia), or contact us by phone +359 89 999 8594
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Can I rent sports equipment?
Yes, you can rent sports equipment. Equipment can be rented for different periods of time. The longer the rental period, the lower the daily rental rate. You can find more details on this page: https://sunnyx3m.com/en/content/windsurfing-rentals-6
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What is the difference between kitesurfing, wing foiling, and windsurfing, and which is best for beginners?
Windsurfing is the oldest of the three sports. It offers relatively quick initial progress, but mastery takes a longer time. It is generally considered the most accessible option for beginners, especially in stable wind conditions. Kitesurfing features the most compact equipment, which is easy to transport, including by air travel. This makes it ideal for traveling and combining sport with adventure. The learning phase can be more challenging at first, but once the basics are mastered, progress is usually very fast. It is suitable both for beginners and for riders looking for rapid development. Wing foiling (wing) is the newest of the sports and is especially well-suited for gusty and unstable wind conditions. It allows riding in situations where other water sports are more difficult or even impossible, including inland waters such as lakes and reservoirs. The initial learning phase can be more demanding, but progression is fast and consistent, similar to kitesurfing.
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I want to learn kitesurfing, wing foiling, or windsurfing. Can I do that with you?
Yes, we offer lessons and private courses in kitesurfing, wing foiling, snowkiting, and windsurfing for both complete beginners and advanced riders. Lessons are conducted by experienced instructors, with equipment provided and a personalized approach tailored to each student's skill level. For more information and bookings, please contact us via the contact form or by phone. You can learn more on this page: https://kiteloop.eu/courses.html
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Do you sell spare parts and accessories?
Yes, we offer accessories and spare parts for the equipment we sell, including used items.
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Can I trade in old equipment for new equipment?
Yes, we offer this service.